Effective Date: 19 February 2026 | Last Updated: 19 February 2026
These Terms of Service (“Terms”) govern your access to and use of the Lemonade platform, including our website, mobile applications, voice interfaces, and all related services (collectively, the “Service”). The Service is operated by Mr Alastair Grant trading as “Lemonade” (“we”, “us”, or “our”).
Business Details:
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service. Please read these Terms carefully before using the Service.
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
The Service is available worldwide, subject to compliance with applicable local laws and regulations in your jurisdiction. It is your responsibility to ensure that your use of the Service complies with all laws, rules, and regulations applicable to you. If your use of the Service is prohibited by applicable laws, you are not authorised to use the Service.
Lemonade is an AI-powered, voice-first job discovery platform. The Service enables you to have a conversational voice interview with our AI assistant, “Lem”, lasting approximately 10 minutes. Based on this conversation, Lemonade builds a profile of your skills, preferences, and career interests, and uses this profile to discover and surface relevant job opportunities on your behalf.
The Service utilises advanced technologies including GPT-based large language models and web scraping to identify and match job opportunities from publicly available sources across the internet.
Lemonade is not a recruitment agency, employment agency, or employment business as defined under the Employment Agencies Act 1973 or equivalent legislation. Specifically, Lemonade:
To access certain features of the Service, you may be required to create an account. When registering, you agree to:
We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, outdated, or incomplete. Providing false or misleading information may result in immediate termination of your account and access to the Service.
Lemonade offers the following subscription plans:
Taster (Free)
Bottomless (Paid)
Paid subscriptions are billed on a weekly recurring basis. All payments are processed securely through Stripe. Prices are displayed and charged in GBP (British Pounds Sterling) and are inclusive of VAT where applicable.
By subscribing to a paid plan, you authorise us to charge the payment method on file on a recurring weekly basis until you cancel your subscription.
You may cancel your paid subscription at any time with at least 1 day's notice before your next billing date. Upon cancellation, you will retain access to the paid features until the end of your current billing period. No refunds will be issued for partial billing periods.
If you are a consumer in the United Kingdom, you have the right to cancel your subscription within 14 days of purchase without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, please contact us at contact@makelemonade.io with a clear statement of your decision to cancel.
If you have requested that the Service begins during the 14-day cancellation period and you subsequently cancel, you may be required to pay for the Service provided up to the point of cancellation.
We reserve the right to change our subscription prices at any time. If we change the price of your subscription, we will provide you with at least 30 days' notice via email before the new price takes effect. Your continued use of the Service after the price change takes effect constitutes your agreement to pay the updated amount. If you do not agree to the price change, you may cancel your subscription before the change takes effect.
If you are a consumer in the United Kingdom, you have certain statutory rights under the Consumer Rights Act 2015 relating to the supply of digital content. These include the right to expect that digital content:
Nothing in these Terms affects your statutory rights as a consumer. Any terms that would be considered unfair under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977 shall not apply to you. In the event of any conflict between these Terms and your statutory rights, your statutory rights shall prevail.
You retain all intellectual property rights in any content you provide to the Service, including but not limited to information shared during voice interviews, profile data, and any other materials you upload or submit (“User Content”).
By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free licence to use, process, store, and reproduce your User Content solely for the purposes of providing, maintaining, and improving the Service. This licence does not grant us the right to sell your User Content to third parties or use it for purposes unrelated to the Service.
When you interact with Lem, your voice conversations are recorded and transcribed to provide the Service. By using the voice features, you consent to this recording and transcription.
We want to be clear about what we do not do with your voice data:
Voice recordings and transcriptions are processed in accordance with our Privacy Policy.
The Service generates content using artificial intelligence, including job recommendations, profile summaries, and conversational responses. AI-generated content may contain errors, inaccuracies, or omissions. You acknowledge and agree that:
All personal data is processed in accordance with our Privacy Policy and our Data Processing Agreement (“DPA”). By using the Service, you acknowledge that you have read and understood our Privacy Policy.
The Service, including but not limited to its design, text, graphics, logos, icons, images, audio, video, software, algorithms, AI models, and all other content and materials (excluding User Content and third-party job listings), is owned by or licensed to us and is protected by copyright, trademark, patent, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our intellectual property without our prior written consent.
Job listings surfaced through the Service are sourced from publicly available websites and third-party platforms. We do not claim ownership of these job listings. The intellectual property rights in job listings remain with their respective owners. We display these listings in good faith for informational purposes and as part of the job discovery service.
If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service (“Feedback”), you hereby grant us an unrestricted, irrevocable, perpetual, worldwide, royalty-free licence to use, modify, reproduce, distribute, and incorporate such Feedback into the Service or any other products or services without any obligation to you. You waive any rights you may have in such Feedback.
Your use of the Service is subject to our Acceptable Use Policy (“AUP”). Without limiting the generality of the AUP, you agree that you will not:
We reserve the right to investigate and take appropriate action against any violations of this section, including suspending or terminating your account and reporting to law enforcement authorities where appropriate.
Lemonade does not guarantee that you will receive any job offers, interviews, or employment as a result of using the Service. The Service is a discovery tool only. Any career decisions you make based on information provided by the Service are made at your own risk and discretion.
The Service may contain links to, or display content from, third-party websites, services, or platforms. We do not control, endorse, or assume any responsibility for third-party content, including job listings, employer information, or any other materials sourced from external websites. Your interaction with any third-party content is at your own risk, and you should review the terms and privacy policies of any third-party services you access.
The artificial intelligence powering the Service, while advanced, is not infallible. AI-generated content, including job recommendations, profile analyses, and conversational responses, may contain errors, inaccuracies, biases, or omissions. You should exercise your own judgement and conduct independent research before making any decisions based on AI-generated content.
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
This disclaimer does not affect your statutory rights as a consumer under applicable law, including the Consumer Rights Act 2015.
To the maximum extent permitted by applicable law:
Exclusions: Nothing in these Terms shall exclude or limit our liability for:
You agree to indemnify, defend, and hold harmless Lemonade, its owner, affiliates, officers, agents, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Service.
You may close your account and terminate your use of the Service at any time by contacting us at contact@makelemonade.io or through your account settings. Upon termination, your right to access and use the Service will cease immediately, subject to any remaining paid subscription period.
We may suspend or terminate your account and access to the Service at any time, with or without prior notice, if:
Where reasonably practicable, we will provide you with advance notice and an explanation of the reason for termination.
Upon termination or expiration of these Terms, the following provisions shall survive and continue in full force and effect: Sections 7 (User Content and Data), 8 (Intellectual Property), 10 (Disclaimers and Limitations), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law), and any other provisions that by their nature should survive termination.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree that the courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
We encourage the resolution of disputes through alternative dispute resolution (“ADR”) methods before resorting to formal legal proceedings. If you have a dispute with us, please contact us first at contact@makelemonade.io so that we can attempt to resolve the matter informally. If we are unable to resolve the dispute informally, you may refer the matter to an appropriate ADR provider.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of God, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions or restrictions, power failures, internet or telecommunications failures, cyberattacks, strikes, labour disputes, or failures of third-party service providers. We will use reasonable efforts to mitigate the effects of any force majeure event and resume performance of our obligations as soon as reasonably practicable.
We reserve the right to modify, amend, or update these Terms at any time. If we make material changes to these Terms, we will provide you with at least 30 days' notice via email to the address associated with your account before the changes take effect.
We will also update the “Last Updated” date at the top of these Terms. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.
If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:
We aim to respond to all enquiries within 5 business days.